Returns are available on a limited basis. Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 7 working days after the day you receive the item we give you up to 14 days to decide.Please note if you return a item under the distance selling act we only refund on the basic 2nd class postage costs if you have paid extra for for a faster delivery this extra is not refundable.
For an item to be eligible for return, you must notify us in writing of your intent to return an item within 14 Days of expected delivery date or confirmed receipt.
A deduction or charge may also be made for any goods returned damaged, opened, incomplete or in a poorer condition than received,
Returns will only be accepted if they are unused, undamaged in its full original undamaged packaging we must be able to resell the item as new. INK cartridges will only be refunded it the cartridges are unopened.
You the customer will be responsible for the safe return of the goods and the postage costs.
We will not refund on goods we do not receive back or goods that are damaged so please use a postal service with proof of delivery and insurance cover when returning goods thank you.
Items described as Damaged, used, Ex Catalogue, Mail order return, QA, Non-Returnable are not eligible for return, refund, or exchange unless faulty.
If an item is faulty it can be sent back for testing if found to be faulty an exchange or refund will be offered. If no fault is found the goods will be returned to you, you will need to pay all the postage prior to return, if you a unwilling to pay the postage we will refund on the item less postage and costs.
Job lots and trade sales and items sold For parts or not working are sold on a non return basis but we will look at each case individually if you wish to return your purchase please note on this type of sale ALL the postage will be payable by you and deducted from any refund.
If a item is returned as undelivered we will automatically refund you less all our postage and any return postage costs and any out of pocket expenses we may incur. Refurbished items have a 30 day return to base warranty you will be responsible for the postage, ink cartridges are not covered by the warranty.
Warranty Information New items have a full 12 month warranty starting on the day of purchase if the item needs to be registered with the manufacture via warranty card or phone the item has to be registered or the warranty will be void If a fault occurs some items will need to be returned to us and some to the manufacturer, Return postage in all instances will your responsibility,when a item is being returned as faulty you will need to return the invoice and any warranty registration details. Refurbished items have a 30 day return to base warranty you will be responsible for the postage. Items sold as, for parts, not working, un worked, job lot catalogue returns, Ink & toner cartridges do not have a warranty. Exclusions Warranty’s on items will be void if in our opinion the item has been misused ( ie wire pulled out of headphone’s ) missing any parts, labels, if the item id numbers are missing or show signs of being tampered with. Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft Accessories such as batteries, fuses, bulbs
Some of the regulators and hose that we sell have a 5 year warranty, this covers manufactures faults ONLY and does not cover normal were and tare or water damage